Returns & Exchanges

We are happy to extend free returns and exchanges service to all customers – within 30 days of receiving your purchase.?

Returns are accepted if returned within 30 days of receipt (for local and international orders) in exchange for Store Credit only.

Only items that are in its original condition; unworn, unwashed and in its original packaging with label still attached can be returned/exchanged. Items that are damaged from wear and tear are not considered to be faulty.

Clearance, sales items, custom made and add on items are non-returnable and non-exchangeable.?

All returns and exchanges will be thoroughly inspected in accordance with our Returns/Exchanges Policy before we proceed further. We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.

For exchanges, kindly indicate the new size/color you would like to exchange with in the return form. If the item requested is not available in stock, you will be refunded via store credit. If you would like to exchange to a different item altogether, we will first refund you in store credit and you may place a new order for the item.

For returns and exchanges, customers are advised to notify us first at enquiries@www.cooldady.com by quoting the order number and product details.

If you have received an incorrect item, or if your item has been delivered faulty. Kindly contact our Customer Service at enquiries@www.cooldady.com with the following information:??

  • Proof of purchase/order number
  • A short description of the issue
  • Supporting image(s)

Returned items will be thoroughly inspected by our quality control experts to assess if the item is faulty or fair wear and tear. We may be able to repair your item – though we are not able to guarantee it.

In the rare event that your item is faulty due to design or defect, we will proceed to replace the item. Replacements will be subjected to availability and our Customer Service team will be in touch with you on the next steps.

Please note that a RM 10.00 delivery fee (local) is applicable for us to re-ship out the exchange/return.

We aim to process all returns/exchanges within 5?working days of receiving your order back. Whilst it may be sooner, please allow up to 7?working days during sale periods.

The management reserves the rights to reject any returns / exchanges at our discretion.